Luxury Living Group Store Manager

The Store Manager is accountable for achieving all the store sales, profit and service goals while providing a business environment that supports an outstanding experience for clients and associates. Ensures the continuous and efficient operation of the showroom while providing leadership and guidance to all showroom associates.
He/she reports directly to the Retail Director.

Main activities
  • Be a key interface with clients, designers and buyers.
  • Develop new business relationships and identifying business opportunities.
  • Outreaching and presenting to array of DC based designers and architects to gain immediate and future sales.
  • Pursuing daily outreach to A+D community.
  • Identifying business opportunities.
  • Consistently created and implemented weekly A+D events to raise brand awareness and sales channels.
  • Provide excellent client services & sales results.
  • Ensure the product display and visual marketing is to the highest and prescribed standard.
  • Guarantee that the store provides best in class luxury experience and outstanding level of hospitality.
  • Support and attend all business events and activities.
  • Optimize showroom performance.
  • Organize showroom events to increase sales by ensuring that designers, decorators and clients are invited and enticed into the showroom.
  • Collaborate with the Corporate Marketing Department and Retail Director to identify and implement initiatives to increase store traffic;
  • Identify and suggests actions to further expand the company database through client data registration and profiling.
  • Ensure real-time reporting to Headquarter by guaranteeing the use of the company information system and other reporting/CRM tools, providing all relevant information regarding sales quotes, leads, client visits.
  • Provide regular Sales forecasts.
  • Use the company’s KPI monitoring tools to do regular Business Reviews with the Store Team, providing continuous feed-back to team aimed to improve Conversion Rates and overall Sales Performance;
  • Inspire and motivate staff to exceed sales and service goals.
  • Plan of showroom staff coverage schedule.
  • Assist the training of new sales staff in order to ensure a high standard of client service and product knowledge.
  • Assure all administration, reporting and financial management is of the highest order.

Experience and Education:
  • Bachelor’s degree (Design or Architecture preferred).
  • Min 10 years in experience in high-end furniture sales.
  • Excellent computer skills (Microsoft Outlook, Word, Excel).
  • Proven Sales history.
  • Experience in high-end design sales.

Technical and Soft skills:
  • Excellent customer relations skills.
  • Oriented and proactive approach to achieving the goals.
  • Organizational & problem solving skills.
  • Ability to motivate, manage and engage staff members.
  • Ability to manage time and prioritize work.
  • Charismatic, influential, able to impress and attract clients.
  • Excellent interpersonal and communication skills-verbal and written.

Work location: London, UK
Our company is an equal opportunity employer.

Funzioni aziendali
GB - United Kingdom/London