Poltrona Frau Sales Assistant – Scalo Milano

Responsibilities:

The Sales Assistant will support the Showroom Sales Team for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience.

The Sales Assistant reports directly to the Brand Showroom Manager.

 

Main Activities:

Support the Sales Team in:

  • Meet and greet customers that come into the Showroom, providing outstanding level of hospitality.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Actively listen to and engage customers, using appropriate selling skills to match the customer’s needs, and ensure their decisions.
  • Maintain strong relationships with existing customers, as well as prospect for new customers.
  • Maintain outstanding store condition and visual merchandising standard.
  • Offer information and technical support to customers about the products.
  • Maintain accurate inventory and store goods.
  • Check all products to see if they are not damaged.
  • Use the company reporting tools (quote/project registration, traffic registration, CRM).
  • Contribute to further expand the company database through client data registration and profiling.
  • Support the Store Manager and Retail Director in organizing events and promotional activities to target.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information.
  • Identify and investigate customer complaints and service suggestions.
  • Provide support to the Showroom Manager in implementing programs and execute operational and organizational objectives.
 

Experience and Education:

  • Student in Interior Design or Architecture, similar academic background will be evaluated;
  • Previous experience in Sales or high-end furniture Industry will be appreciated


Technical and Soft skills:

  • Excellent English, written and spoken;
  • Excellent computer skills (Microsoft Outlook, Word Excel);
  • Excellent communication and interpersonal skills;
  • Attitude to problem solving and ability to handle stress;
  • Polite and customer oriented;
  • Team player;
  • Positive attitude and enthusiastic;
  • Oriented and proactive approach to achieving the goals
 
Work location: Locate di Triulzi (MI), Italy
Funzioni aziendali
RETAIL
Sedi
IT - Italy; IT - Italy/Milano