Cassina Durini Store Manager

Funzioni aziendali
IT - Italy; IT - Italy/Milano
The Store Manager is accountable for achieving the store sales, profit and service goals while providing a business environment that supports an outstanding experience for clients and associates, in line with Cassina’s Retail Excellence vision. He/She ensures the continuous and efficient operation of the store while providing leadership and guidance to all store associates.

Main activities
  • Strive to achieve sales targets by fostering positive tension within yourself and the team;
  • Act as the primary point of contact for clients, nurturing strong relationships and addressing their needs promptly and effectively;
  • Develop new business relationships and identify business opportunities;
  • Provide excellent client service;
  • Ensure the product display and visual merchandising is to the highest and prescribed standards;
  • Guarantee that the store provides best in class luxury experience and outstanding level of hospitality;
  • Support and attend all relevant business events and activities;
  • Optimize store performance;
  • Collaborate with the Corporate Marketing Department to identify and implement initiatives to increase store traffic;
  • Identify and suggest actions to further expand the company database through client data registration and profiling;
  • Ensure real-time reporting to Headquarter by guaranteeing the use of the company information system and other reporting/CRM tools, providing all relevant information regarding sales quotes, leads, client visits;
  • Provide regular Sales forecasts;
  • Use the company’s KPI monitoring tools to do regular Business Reviews with the Store Team, providing continuous feed-back to team aimed to improve Conversion Rates and overall Sales Performance;
  • Inspire and motivate staff to exceed sales and service goals in a positive environment;
  • Plan of store staff coverage schedule;
  • Assist the training of new sales staff in order to ensure a high standard of client service and product knowledge;
  • Assure all administration, reporting and financial management is of the highest order.

Experience and Education:
  • Bachelor’s degree (Design or Architecture preferred);
  • Min 10 years in experience in high-end furniture sales;
  • Min 5 years in experience in the role;
  • Excellent computer skills (Microsoft Outlook, Word, Excel);
  • Proven Sales history.

Technical and Soft skills:
  • Excellent customer relations skills;
  • Good knowledge in Sales Forecasting and Sales Pipeline Management;
  • Good knowledge in Cost Management and understanding of P&L;
  • Oriented and proactive approach to achieving the goals;
  • Organizational & problem solving skills;
  • Ability to motivate, manage and engage staff members;
  • Ability to manage time and prioritize work;
  • Charismatic, influential, able to impress and attract clients;
  • Excellent interpersonal and communication skills-verbal and written.

Work location: Milan Design District
Our company is an equal opportunity employer.
Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).
Funzioni aziendali
IT - Italy; IT - Italy/Milano

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