Poltrona Frau Customer Quality Engineer - Interiors in Motion BU

This is a full-time on-site role for a Customer Quality Engineer, and the position created for organic expansion, reports to the IIM Quality Manager.

Main activities and responsibilities

• Participate in the APQP activity of the development team regarding the assigned projects, transferring the customer requirements to the project team, suppliers and production
• Inspections and checks of cars during start-up
• Management of quality issues and plan on start-up projects
• Coordination and carrying out of metrology activities (3D scans and control gauges) on products under launch. Ensure the correctness and completeness of the PPAP documentation to be provided to customers and support the SQE function in vendor PPAP monitoring
• Management IMDS portal.
• Ensure the distribution of the customer’s voice within the IIM BU and coordinate customer visits and audits.
• Monitoring of customer quality performance (PPM) metrics, external non-quality costs, status of customer specific improvement plans.
• Monitoring and Management of OEM customer portals.
• Interface with the main Luxury Cars customers for the management of action plans to introduce corrective actions in accordance with the timing of the GANTT
• Support Engineering in the drafting/updating of PFMEA
• Develop Process Control Plans, taking PFMEA as input
• Act as a team leader in the analysis of root causes regarding deviations during product development and reported by the customer in series production, proposing containment and improvement actions
• Manage customer claims (OEM and OES), coordinate the Problem Solving Team and compile 8D reports, transferring customer feedback both internally and to suppliers via the Supplier Quality feature
• Promote corrective, preventive and improvement actions related to implement production and customer activities
• Develop Quality Books (Critical Quality) to share with customers for single projects during the start-up phase, in collaboration with the Quality Process, Engineering and R&D function
• Managing requests for concession or derogation on products in production and be the interface with the customer.
• Visit the customers managed on monthly base or for specific issues and escalation

Requirements

• Preferred Degree: Mechanical Engineering/Management
• Experience in Quality
• Previous experience in the relationship with automotive customers
• Knowledge of the main Office Automation software packages
• Fluent in English (written and spoken)

Technical knowledge

• In-depth knowledge of reference standards
• UNI EN ISO 9001:2015
• IATF 16949:2016
• Measurement Systems Analysis Methodologies (MSA)
• Statistical process control techniques
• Ability to analyze data cad
• Knowledge of the APQP process/PPAP
• Knowledge of the VDA MLA would be a plus
• Knowledge of the main quality tools for problem solving (8D, Ishikawa, 5 why)

Skills

• Relational and communicative skills
• Ability to work in Team and by goals
• Internal and external customers orientation
• Organizational skills
• Lean thinking techniques.

Work location: Tolentino (MC), Montegranaro (FM). Availability to travel to customers HQ.